Transitioning from FellowshipOne

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If you're switching from FellowshipOne, we will get started with Planning Center by walking you through how to create an account and add people! We will also provide resources for how to choose which applications to start with first.

Learn about each app with a one-hour training

Planning Center is made up of eight applications, and they all work together to make up one ChMS. Click this link to see our Co-Founder talk about how all the apps work together.

Create an Account

The first step to getting your church organized is to sign up for a Planning Center account. Select Sign Up on to begin choosing the apps that fit your church best.

sign up button

Like other church management software (ChMS), we break down our pricing by people; however, we won't ask you to sign up for features you won't use. Look over the applications we offer and check the ones you want to try by using our preset plans or by using the arrows to find a plan that fits your church.

You get a free 30-day trial of each app, so you don't have to try all of them at once. Choose only the applications you want to try in the first 30 days. If you want to try other applications in the future, you can sign up for the 30-day trial on your Apps Page.

Once you've chosen the applications you want to try, add the account information. The email address and password you enter on this page is for you. Each person that has access to the account will receive their own login information.

Click Start My 30-Day Trial, and you'll be taken to a screen that shows all of the apps you've signed up for. To finish setting up the most important part of your account, open the People app and add your people.

Import from FellowshipOne

We know importing can be overwhelming and scary, so our goal is to make sure it's comprehensive but simple for you to do! So, follow these  steps to import people to Planning Center:

  1. Export from FellowshipOne
    Some churches have said it took 2-3 weeks to get data from FellowshipOne, so make sure to request that data as far in advance as possible; however, others said to download either the X9400 or the P9400 v3.2 report, which has all the necessary database information, except Inactive People, which you'll have to find.
    The remote_id field isn't shown in Planning Center, but you can use to to keep profiles separate in your file.
    Export your attributes individually and add them to the spreadsheet by each exported column.
  2. Clean Up Your CSV
    Many systems will generate CSV files with some unnecessary data in them, so make sure everything is entered correctly before starting your import.
  3. Verify the Fields
    Look over Planning Center's default fields, and create custom fields, such as schools and membership statuses, based on information you want to import.
  4. Import the File
    Use the Data Importer to import the file into Planning Center.

Only people information can be imported into Planning Center. If you want other data to exist in your Planning Center database, you can use the following options:

Include Inactive People
  • Sort people by the “Last Attended” column, and then delete everyone on the list who has attended before the designated "inactive" date. Change the column title to Inactive and the cells to yes instead of the date.
  • Create a custom field in People with Inactive as a yes or no question, and, after the import, create a list looking for people with that field.
  • Perform an action to change the Membership Status to Inactive.
Export P9400
  1. Click on reports.
  2. Type p9400, but choose v3.2  in the search window on the top right of the page.
  3. For all the group fields: “Ignore This.”
  4. For choose fields to display:
    • Household Fields; “Household ID” and “Home Phone”
    • Individual Fields;  “Select all fields”
  5. Output:
    • Separated Email Columns? “YES”
    • Separated Phone Columns? “YES”
  6. Display:
    • this1stAddress; “Primary” this will populate the next pull down
    • these Fields for each Address; “Select all except full address”
  7. Choose an Output Type; “Excel.”
  8. Click “Run Report.”
  9. When the report is complete, download the file to your computer.
  10. Open in Excel and Save As a CSV file.
    If more than one row is left for the headers, remove all rows that are column headers except for the first row.

Importing Tips

We asked current Planning Center users in our Slack Community, most of whom have already switched from another system, and they gave us lots of good tips, some for other specific systems.

Here are some general tips:

  • Reformat dates (birthdates, mainly) to match Planning Center date format that matches your Localization settings: YYYY-MM-DDMM/DD/YYYYor MM.DD.YYYYIf you don't have a year, simply leave it out.
  • If you have any fields that don't match the default fields, create custom fields within Planning Center, and then match those field names to the CSV file.
  • Some recommended breaking the CSV file into smaller pieces, but this depends on the number of people you're importing.
    • If you break the CSV file into smaller pieces, most recommend exporting basic information first (first and last names, household IDs, contact information) and importing that information into People. Once this import is final, export the next important information to add to the profiles created in the "basic information" import.
  • Your best friend in this process will be the “sort” feature in Microsoft Excel or Numbers, which allows you to separate out people by status, date last attended, etc.

Complete Your Account Information

Finish adding your account information in order to fully complete your account. Include information such as main contact, campuses, and time zones to ensure the right information is communicated to your people.

In addition, set up billing information and add Organization Administrators or Billing Managers.

Check out our Setting Up Guide for more information.

Explore Our Apps

One of the ways our apps can help your church is by helping you to plan, organize, and follow up after events.

Churches tend to do lots of events: Vacation Bible School, Women's Retreat, Youth Camp, Church Potluck, and even weekly Services. Our applications take those events and break them down into simple steps. You may not need every application to do an event, or you might use all of the applications for your event.

Here's a way people can use our applications for an event:

  • Ask people to register for the event with Registrations
  • Request a room for the event in Calendar
  • Schedule volunteers to serve at the event in Services
    • Help musicians practice for the event with Music Stand Android & iOS
  • Set up stations for people to check in to the event through Check-Ins
  • Ask people to give an offering at the event through Giving
  • Help people sign up to attend a group after the event in Groups
  • Follow up with people who attended the event with People

Click the links to start setting up any of those applications--and use the 30-day free trial when you do!

Welcome to the Planning Center family!

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