If you're experiencing issues accessing your Planning Center account, follow the steps below.
No Access
If you are trying to access an app in Planning Center, and you are taken to this page, it means you don't have access to that specific app.
When you click the name of one of the Administrators listed, you will be taken to your email client. Let the person know which app you were trying to access.
Reset Your Password
If you are not logged in to Planning Center, go to https://planning.center/ and click Log in.
On the login screen, click Need a password.
Enter your email address or phone number when prompted, and then click Send Code.
You will receive an email or text with a verification code. Click the link in the email or text to go to the verification page, where the code will already be entered.
You can also manually enter the verification code from the email or text.
- Make sure that the verification code is entered correctly, and then click Continue.
- If you belong to multiple organizations, you'll see those listed. Check the boxes next to the organizations you want to reset your password for.
- Enter your new password, confirm it, and then click Reset my Password.
Congratulations, your password is reset!
Link Accounts
When you log in with an email address in multiple Planning Center accounts, you may have the option to link the accounts to be able to switch between the two accounts without logging out and logging back in.
Accounts with the same name and email address are in the same box. If they're not linked already, select Link these accounts.
Accounts listed separately have a different name and cannot be linked. To link them, log in and change the name in the profile.
When you select Link these accounts, you can choose to log in to one and then toggle to the other. Select your name in the upper right to easily switch to the other account.
If you don't want your accounts to be linked anymore, select Unlink Accounts, which will unlink the accounts and leave you logged in to your current account.
Once accounts are linked, you won't have the option to link accounts anymore at login. The churches will show in the same box, meaning they are linked.
