If you've been invited to use Planning Center, you need a password to log in. If you're experiencing issues accessing your Planning Center account, follow the steps below.
Set or Reset Your Password
To set your password: Once you're given permissions to Planning Center, you'll receive an email with a password link. Click the link to be taken to the password screen.
To reset your password: Go to the password reset page or log out of Planning Center if you are logged in, and then click Need a password.
Enter your email address or phone number when prompted, and then click Send Code.
You can use any email address listed on your profile to log in.
You will receive an email or text with a verification code. Manually enter the code or click the link in the email or text to go to the verification page, where the code will already be entered.
- Make sure that the verification code is entered correctly, and then click Continue.
- If you belong to multiple organizations, you'll see those listed. Check the boxes next to the organizations you want to reset your password for.
- Enter a strong password, confirm it, and then click Reset my Password.
Congratulations, your password is reset!
If you use Planning Center with multiple organizations, using the same email and password combination will allow you to link multiple accounts so that you can easily switch between organizations. Linked accounts will become unlinked if the password is changed.
Planning Center stores a lot of sensitive, personal information, such as donation records, background checks, medical notes, prayer requests, and information on children. Protecting this data is vital to your church, so strong passwords are a big piece of that overall security picture.
Password requirements help ensure data remains secure.
Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.
Strong password examples
| Password | Why it’s strong |
|---|---|
| LargeGoofyHats | A simple, memborable phrase |
| SixFeetApart!! | Anything memorable works |
| 89#%&62A4x | Short, but complex and non-patterned |
| llamas and chimps | Use any characters - even spaces! |
Weak password examples
| Password | Why it’s weak |
|---|---|
| Password | The world’s most awful password |
| Dogsdogsdogs | Repetive, too easily cracked |
| zxcvbnm, | The bottom row of the keyboard |
| Abraham Lincoln | Names are easy to guess |
Log In Issues
No Access
If you are taken to this page, it means you don't have access to that specific app.
When you click the name of one of the Administrators listed, you will be taken to your email client. Let the person know what you were trying to access.
Reset Password
Link Accounts
When you log in with an email address in multiple Planning Center accounts, you may have the option to link the accounts to be able to switch between the two accounts without logging out and logging back in.
Accounts with the same name and email address are in the same box. If they're not linked already, select Link these accounts.
Accounts listed separately have a different name and cannot be linked. To link them, log in and change the name in the profile.
When you select Link these accounts, you can choose to log in to one and then toggle to the other. Select your name in the upper right to easily switch to the other account.
If you don't want your accounts to be linked anymore, select Unlink Accounts, which will unlink the accounts and leave you logged in to your current account.
Once accounts are linked, you won't have the option to link accounts anymore at login. The churches will show in the same box, meaning they are linked.
Undelivered Emails
If someone mentions they didn't receive an email, an Admin can try these things:
- Check the People app to make sure their email address isn't blocked.
- Ask the person to add no-reply@planningcenteronline.com to their email address book or whitelist the email address.
If neither of these help, contact support by clicking the ? in the top right corner of the app.