Log in to Planning Center

Created on:
Updated on:

The first time you log in to Planning Center , you may or may not need to set a password, depending on if you have previously created a password for one of our other products.

On the login page, select the Need a password? link below the email and password fields.


Enter the email address your Administrator used to set up your profile, and Planning Center will send a verification code to that email address. After entering the code, you will be able to create a password and then log in.


Once logged in, you will stay logged in until you log out or after two weeks of inactivity.

Two-Step Verification

One of the ways you can keep your church's database safe is by setting up two-step verification. When you log in with your password, you'll be sent a code to another device to verify that you are the one logging in.


Two-step verification is available for anyone who can log in to Planning Center.

For more information about two-step verification, check out this video.

Activate Two-Step Verification

You can activate two-step verification from any product.

Select your profile picture on Toolbar at the the top right to see if two-step verification is active for your account. If it's inactive, click My login settings.

my login settings_inactive_arrow.png

You'll be taken to a page to verify you want to enable two-step verification, and then you can choose where you'd like to receive your security code.


The option to log in with a phone number is not available when two-step verification is enabled. You must log in using an email address.

security code_numbered.png
  1. If you have applications like Google Authenticator, Authy, Duo Mobile, or Microsoft Authenticator on your device, you use one of those apps to generate a code.

  2. Use a mobile phone number that can receive texts.

Once you follow the steps to choose your path to verification, you'll receive a one-time code that will verify you are the one logging in, and then two-step verification will be activated for your profile!


The last page of the verification process has your emergency backup code. Store this code in a secure place in case you lose the device you use to receive your security code.

Two-Step Verification and Linked Accounts

In order to enable Two-Step Verification for multiple accounts at once, ensure the accounts are linked first. Once the accounts are linked, enable Two-Step Verification as usual.

Accounts with Two-Step Verification already enabled can only be linked if they share the same recovery code. If you are unable to link accounts that have Two-Step Verification enabled, you'll need to disable Two-Step Verification first. From there, link the accounts and enable Two-Step Verification once more.

Remove Two-Step Verification

If you need to remove the two-step verification for your profile, you can remove it in the same place you enabled it.

Select your profile picture on Toolbar at the top right, and then click My login settings.


You'll be asked to verify that you want to remove the device, and then you'll need to enter the verification code sent to your device.

Log In Issues

If you're unable to log in, it could be a number of issues. Use one of the sections below to find out the issue and be able to log in.

Reset Your Password

Go to the password reset page or log out of Planning Center on all of your devices and then click Need a password on the login page.

Send Password Reset Email to Team Members

You can manually send a password reset email to someone with a Services profile.

Go to their profile, and from the Communication tab, click Send Password Reset Email, and then click Yes.

password reset email_arrow.png

An email with reset instructions will be sent!

Enter your email address or phone number when prompted, and then click Send Code. If you're linking multiple accounts, use the email or phone number they have in common.


You will receive an email or text with a verification code. Click the link in the email or text, which will take you to the verification page, where the code will already be entered. Click Continue.

password reset code.png

If your email or phone number is used for multiple profiles and organizations, you'll see those listed.

password reset_numbered.png
  1. For accounts with two-step verification enabled, choose the highlighted button and follow the steps to change the password

  2. For accounts with no two-step verification, check the box next to the accounts that need a new password, and then choose the highlighted button.


    If your email address or phone number is shared with other people, only check the boxes with your own name. Checking someone else’s name will reset their password. If you do reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.

Enter a new password according to the parameters and necessary strength of the password.



Password requirements help ensure data remains secure.

Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.

Reset Password Error

If you get an error while resetting your password, follow these steps to fix it.

  1. Delete old verification code emails.

    For security, verification codes will expire after a short time period.

  2. Clear your browser's cookies.

  3. Use this link to reset the password.

  4. Click the new link in the new email.

. Additional tips:

  • Manually enter information.

    Don't copy and paste!

    Sometimes a space will slip in before or after your login information, so re-enter your login and password.

  • Try a secondary email or phone number.

    An administrator or adult in your household may have made changes to your profile on your behalf, including the contact info you use for logging in. If you have a secondary email or phone number in your profile, try logging in with that instead.


Still no luck? Contact your church to make sure your profile is still active.

No Access

If you are taken to this page, you don't have access to that specific product.


When you click the name of one of the Administrators listed, you will be taken to your email client. Let the person know what you were trying to access.

Link Accounts from Multiple Churches

If you’re part of multiple churches, linking your accounts makes it easy to access all of your profiles with a single login. By linking accounts, you’ll be able to:

  • Switch between churches without having to log in more than once.

  • View all Services schedules in a single screen.

  • Update your contact information one time and save it to all of your profiles.


If you have two-step verification enabled on more than one account or on accounts that are already linked, it will need to be disabled before linking additional accounts. Once the accounts are linked, set up a new two-step verification that will apply to all accounts.

Update Profile Information

From your profile in any app, edit your information to be the same for each of the churches you want to link. Your first and last names should match for all profiles, and while you can have multiple email addresses and phone numbers, at least one should match across all of your accounts.

  1. If you use a nickname in one church but your full name in another, change your name to be exactly the same. If you prefer to be called by your nickname, enter it as your first name.

  2. Add the email address or phone number from the other church. You can have multiple email addresses or phone numbers in your profile.

Select Save to update your profile.

Reset Your Password

Reset Your Password

Reset Your Password

Once your name and email address or phone number is the same in the accounts you want to link, log out and reset your password to be the same for each one. All accounts that have the same email address or phone number will be available for a password reset.

  1. Go to the password reset page and click the Need a password? Button.

  2. Enter your email address or phone number and click Send code. Be sure to use an email address or phone number that is listed on all of the accounts you want to link.

  3. Once you receive the verification code in an email or text, click the link to the verification page and then click Continue.

  4. Use the checkboxes to choose which accounts need a new password. Set the new password for these accounts.


Use the checkboxes to choose which accounts need a new password.


Checking the boxes does not link the accounts. Users can have the same password for many accounts without linking them.

If an account is missing from this list, try another email address or phone number.

If you try to reset your password and receive an error, use try a different email address or phone number, or ask your leader to make sure your profile is still active.


Now that your password is updated, log in with the new password. Accounts with the same name and email address or phone number are in the same box. If the accounts are linked, the churches will show in the same box.

Link these accounts

Accounts listed separately have a different name and cannot be linked. To link them, log in and change the name in the profile.

Link these accountsunlink

My Accounts are No Longer Linked!

When the name or designated email address or phone number on your profile is changed, whether that happens through a form submission, registration signup, or profile update, your accounts will become unlinked. You'll need to log in and update the profile information using the instructions above in order to link your accounts again.

Undelivered Emails

There are various reasons why an email might have not been delivered. You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page. Open an email highlighted in red to see if the email failed or was dropped.



To learn more about what specific error codes entail, check out Email Error Codes.

If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:

  • Check Planning Center People to make sure their email address isn't blocked.

  • Ask the person to add no-reply@planningcenter.com, no-reply@churchcenteronline.com, and no-reply@churchcenter.com to their email address book, which allowlists them.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

Allowlisting Emails

Allowlisting an email tells your email provider to place emails from certain senders into your inbox, rather than marking those emails as spam. Doing this will help you and your congregation avoid the need to go through your spam or junk folder in order to find emails from Planning Center.

Allowlisting may look a little different in each email provider, but the basic process involves adding these three domains to your address book:

Click on the link that correlates with your email provider to learn how to allowlist email addresses in your email account:

After allowlisting those email addresses, Planning Center emails will always show up in your inbox, and these important emails won't slip through the cracks!

Was this article helpful?
1 out of 5 found this helpful