Planning Center Online accounts are owned by the Organization they were created for, not the individuals who created them. When you sign up and create a Planning Center Account, you are made the Organization Administrator automatically. Accounts can have multiple Organization Administrators and Billing Managers, people who manage the whole account and payment.
After signing up, we recommend designating at least one other Administrator you trust. Giving these permissions to someone else lowers the risk of losing control when an Administrator leaves the organization or is unavailable during an emergency.
When you designate someone else as an Organization Administrator, they will have the same power to add and remove other Organization Administrators (including you) at any time.
Once someone is an Organization Administrator, they can enable, upgrade, downgrade, or cancel any of your Planning Center subscriptions.
If you're not sure who the current Organization Administrators are, visit your Administrator Page.
What if none of the current Organization Administrators are available?
People switch jobs, go on extended leave, or just take a vacation, which means the Organization Administrators may be unavailable for any number of reasons.
Our Support Team will not be able to add additional Organization Administrators to your account, but they can move the account payment date back to keep your account running if it's been suspended due to lack of payment.
What if we need to replace an Organization Administrator?
If you need to replace an Organization Administrator, and they are unable or unwilling to make the change themselves, our Support Team can help you make this change with the following information:
- The amount that you are charged
- The exact day of the month you are charged
- The last four digits of the credit card we are charging
All of this information must come from a current staff member (preferably someone in a leadership role) at your church, directly from a church email address. Please send these emails to firstname.lastname@example.org, along with:
- The name and email address of the current Administrator
- The name and email address of the new Administrator