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How can I get training or support?

Oftentimes people ask about getting training because they are used to other complex applications that require a great deal of training before you can even get started. We've designed Planning Center with simplicity in mind, so anyone can figure most things out pretty easily on their own. In addition, all applications come with a 30-day free trial you can activate on your own and instantly start using.

However, if you do need help, we have training materials and courses that can scale and be used by many people--not just Administrators of the account.

Help Center

At the top right of every Planning Center application is a ? that links directly to our Help Center. You can search for any question, browse our articles (many of which include videos), or email our support team who generally answer within one business hour.

Even if you haven't signed up yet, you can browse our entire help site to see what we have to offer. First, go to our General Help Center and choose one of our applications to see the documentation for that specific app.

Planning Center University

We held an all-day training event at our Carlsbad Offices to help teams get up to speed with the full suite of Planning Center apps. Since not everyone can travel to us, we recorded the class! We keep the content updated, and you can also watch the recordings at any time. This information is available to anyone who uses Planning Center!

 

Email & Phone Support

One of the ways we keep our prices low is by keeping our team small. Most of the time, email support is more efficient for a couple of reasons:

  1. We can easily send links to articles, images, and videos that can show you something more clearly than we can just tell you.
  2. When you email us through our Help Center, we get a lot of important information about your account along with the email that is often the key ingredient to answering your specific question quickly.
  3. It's often necessary for us to do a little digging and see exactly what you are seeing, and sometimes we hand the question off to a different support agent with more expertise in a specific area. 

However, there are times when email is no longer adequate or emergencies that need an immediate resolution. For those times you can locate our phone number for each application in the ? at the top right of any Planning Center app. 

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