Some management systems require a great deal of training before you can get started. We've designed Planning Center with simplicity in mind, so most features are easy to use. In addition, all applications come with a 30-day free trial you can activate on your own and instantly start using.
However, if you do need help, we have training materials and courses that can scale and be used by many people--not just Administrators of the account.
The Planning Center Communities are great ways for churches to share advice and connect. They are for strategizing with other church members, not for support.
If you have a part in implementing any Planning Center product at your church, sign up on Slack or Facebook and join the conversation!
Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.
On mobile devices, tap Help from the sidebar.
When you click that, you'll see this helpful dialog box.
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Suggested articles will give suggestions based on the page you're on when you click the question mark.
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Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.
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Type in what you're looking for. This will search our online manual and return articles on that topic.
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Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.
We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.
However, if you do need a phone call, you can schedule one when you open a ticket.
These requests to Support can only be made by Organization Administrators:
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Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
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Request promotional pricing (legacy plans, church plants, Giving contract promotion)
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Gain access to anything that was created and managed by someone else in the account
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Restore or fully delete a canceled account
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Disconnect a Stripe account
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Request access to Giving (if there are no current Giving Administrators in the account)